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Terms of Use

Terms and Conditions

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Bag button. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.

PAYMENT & CURRENCIES

We accept payment by most major credit or debit cards. These are processed online using the WorldPay & PayPal secure payment service. Credit cards are pre-authorised immediately using the WorldPay & PayPal secure system. As part of our commitment to the security of our customers we may contact you to request further validation of your details.
Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.

SECURITY

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the WorldPay & PayPal secure transaction system. Credit Card details are not stored on the Internet or on any of our own computers. Order with confidence!
This website is fully integrated with WorldPay & PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the WorldPay & PayPal secure servers and this information cannot be accessed or viewed by anyone else.
Using the WorldPay & PayPal system, your credit card information remains safely in the hands of you and WorldPay & PayPal. No-one else has access to this.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment via cheque or postal order.

ORDER COMPLETION

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions.

YOUR PRIVACY

Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do), and will never give your contact information to other organisations unless legally required to do so.

CUSTOMER SERVICES

If you have any comments or questions about an order please contact one of our customer services representatives using the 'contact us' form on the website. We will endeavour to respond to all customer services enquiries as soon as possible.

ORDER PLACING

By placing an order through the website you confirm that:
You are older than 18 years of age, legally capable and authorised to enter into a contract.
You accept all the terms of trading set out in this document.

DESCRIPTION

All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards.

PRICES AND PAYMENT

All prices shown on our website exclude vat and delivery. The total price shown at checkout is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security.

SECURITY & PRIVACY

We promise to treat your personal information with utmost care, and not reveal any information to a third party. We may from time to time send product information and offers via email to you directly, but not through a third party. If you do not wish to receive product information or offers, please inform us by email.

FORCE MAJEURE

We shall incur no liability for failure to perform our obligations under this contract due to the existence of circumstances which we have not caused or are beyond our control.

FEEDBACK

We welcome your valuable comments in striving to achieve 100% customer satisfaction, we also would be grateful if you have constructive comments to improve our product offering and service.

Our Terms & Conditions of Sale do not affect your statutory rights.

If you have any questions please do not hesitate to contact us.

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